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MOHELA is committed to providing Figure members a first-rate customer experience.

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  • Tax Information

    Tax information is available.  Login to your account, or create an online account to access a downloadable 1098E.

  • LIBOR Rate

    The LIBOR Rate for Mar. 2023 is 4.635%.

    With any change to the LIBOR rate, variable rate loans will re-amortize and a repayment schedule will be provided that includes your new monthly payment, interest rate (margin plus LIBOR), and the effective date of your new monthly payment amount.

    Note: The repayment schedule interest rate does not reflect the Auto Pay discount as payments are not calculated with the discounted interest rate.

  • Public Service Loan Forgiveness

    Public Service Loan Forgiveness is not available on private student loans.  Important Notice: The recent federal student loan announcement regarding one-time student loan cancellation is applicable to federal student loans only and does not include private student loans. 

    Please note, private student loans are not eligible for a refund of payments made during the Covid-19 Forbearance.

Account Notifications

Notifications are available before your bill is due, when your payment posts to your account and if your account becomes past due.

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Repayment Assistance

Figure may offer Repayment Options to temporarily postpone your monthly payment.


Learn More about repayment assistance

Cosigner Release

Figure does not offer a cosigner release program. You may apply for a new loan without a cosigner at Figure.com

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NMLS Resource Center NMLS # 1442770
"Copyright © 2023 Higher Education Loan Authority of the State of Missouri(MOHELA). All Rights Reserved."
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Attention Massachusetts Borrowers



If you are struggling with your student loans, please fill out this form to get help from the Ombudsman’s Student Loan Assistance Unit.


State of Massachusetts- Ombudsman’s Student Loan Assistance Unit
(888) 830-6277