Welcome to MOHELA!
Figure Refinanced Student Loans Serviced by MOHELA
Your refinanced student loan is now being serviced by MOHELA on behalf of Figure. With over 40 years in the
student loan servicing industry, we have the expertise to help manage your account.
We offer tools and resources along with dedicated customer service professionals to answer your questions and
help you navigate through your loan’s life cycle to successfully repay your loans.
Our Customer Promise
MOHELA is committed to giving our customers a first-rate experience. To aid in repaying your student loans, we promise to listen, offer
customized solutions to meet your specific needs and provide superior guidance as your dedicated resource expert.
Servicing Information to Know
MOHELA is dedicated to providing full access to all resources to ensure your servicing experience is exceptional. We encourage you to set
up a web account for 24/7 access to account information and
management. To receive correspondence quickly and easily, you can sign up for Paperless communication. When a document or bill has been
generated, an email will be sent advising to login to your web account. You can view your documents via "My Messages."
Communications you should expect to receive from MOHELA for your Figure loan servicing include, but are not limited to:
- Repayment Schedule - A schedule informing you of the monthly payment amount, remaining number of months in repayment,
interest rate for new loans and any time your payment amount changes, thereafter. Variable rate loans are based on the One Month Libor
Rate. If your interest rate changes, your monthly payment amount will be recalculated.
- Monthly Billing Statement - A monthly statement will be sent via mail or Paperless communication. The Billing Statement
includes your last payment date and amount, past due amount, if applicable, current amount due, total amount due, and late fee amount if paid
after due date.
- Returned Payment Notification - Provides the date of payment and amount of payment that was returned. This is to allow a
replacement payment to be made to avoid a past due status.
MOHELA offers several options to make monthly payments. Enrolling in Auto Pay allows
payments to be automatically withdrawn monthly. You can also add an amount to be withdrawn in addition to your normal monthly
We have several other methods to help you manage your loan payments. We provide 24/7 web access to schedule a
one-time payment at your
convenience or 24/7 access option to pay by phone through our automated system at 855.571.2205 (Toll Free). Payments accepted via
mail, however, may take up to 7 business days to post to your account. To pay by mail, please remit to:
P.O. Box 1022
Chesterfield, MO 63006-1022
MOHELA provides a monthly loan status update to the four major Consumer Reporting Agencies. Therefore, it is important to keep your
contact information up to date so that we may notify you promptly if your account is past due.