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MOHELA is committed to providing Figure members a first-rate customer experience.

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News & Announcements

  • FEMA

    MOHELA sympathizes with those impacted by the recent wild fires. If you reside in a designated disaster area declared by FEMA, you may be able to temporarily postpone your student loan monthly payment. Contact us today to determine if you qualify or to discuss other options available.

  • Tax Reporting Information

    • Interest Paid for the 2024 tax reporting year will be available by 1/31/2025.

    • Log in to your online account to access the amount of interest paid on your student loans.

    • Customers who paid $600 or more will be provided a 1098e via your preferred delivery method - paperless or US mail.

    • All customers who made payments toward interest will get an email notification when your interest paid amount is available online!

    If you have questions about how your student loan interest paid amount may affect your taxes, please contact your tax advisor. For more information on your student loan tax information, visit our Tax FAQ.

  • SERVICING PLATFORM TRANSFER

    We apologize for any inconvenience during the servicing platform transfer. Due to the timing, an Administrative Forbearance will be placed on your account and 0% interest rate for the period in which your account is unavailable.

    MOHELA will continue to update the Home Page with more information as available. We will also send email notification when your account is available online.

  • SOFR Rate

    The SOFR Rate for May 2025 is 4.33%.

    With any change to the SOFR rate, variable rate loans will re-amortize and a repayment schedule will be provided that includes your new monthly payment, interest rate (margin plus SOFR), and the effective date of your new monthly payment amount.

    Note: The repayment schedule interest rate does not reflect the Auto Pay discount as payments are not calculated with the discounted interest rate.

  • Public Service Loan Forgiveness

    Public Service Loan Forgiveness is not available on private student loans.  Important Notice: The recent federal student loan announcement regarding one-time student loan cancellation is applicable to federal student loans only and does not include private student loans. 

    Please note, private student loans are not eligible for a refund of payments made during the Covid-19 Forbearance.

Account Notifications

Notifications are available before your bill is due, when your payment posts to your account and if your account becomes past due.

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Repayment Assistance

Figure may offer Repayment Options to temporarily postpone your monthly payment.


Learn More about repayment assistance

Cosigner Release

Figure does not offer a cosigner release program. You may apply for a new loan without a cosigner at Figure.com

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Attention Massachusetts Borrowers



If you are struggling with your student loans, please fill out this form to get help from the State of Massachusetts Ombudsman's Student Loan Assistance Unit.